shipping and returns policy

shipping Policy

At Get a Grip 4x4, we are committed to ensuring that your orders reach you in perfect condition and in a timely manner. Our shipping policy is designed to provide clarity and convenience for all your purchases from our website.

  • Flat Rate Tracked Shipping with Australia Post is $8.95 (AU Only)

  • Express Shipping with Australia Post is $13.95 (AU Only)

  • International Shipping is $18.95 (Rest of the World)

core colour range + accessories

  • Turnaround Time: The estimated turnaround time for ready made products is 1-2 weeks from the date of order confirmation.

Please note that this timeframe is an estimate and may vary based on order volume and product availability.

Custom Products

Customisation is at the heart of what we do. For products tailored to your specific needs, please note the following:

  • Turnaround Time: Custom products typically require a turnaround time of 3-4 weeks. This period allows us to ensure the highest quality and precision in crafting your unique grips.

  • Variable Turnaround Time: During peak periods, the turnaround time for custom orders may change. We recommend keeping an eye on our website and social media channels for any updates regarding turnaround times.

  • Contact for Updates: For specific queries or detailed information on your custom order status, please contact us at info@getagrip4x4.com.au

Order Processing and Delivery

  • Order Confirmation: You will receive an email confirming your order once it has been processed.

  • Tracking Information: Upon dispatch, you will be provided with a tracking number to monitor the delivery status of your order.

  • Delivery Time: The delivery time is additional to the turnaround time and depends on the postal services and destination.

Peak Periods and Holidays

During peak periods, including holidays and special promotions, processing and shipping times may be extended. We appreciate your patience and understanding during these times.

Contact Information

For any questions or concerns regarding our shipping policy, or if you need further assistance with your order, please contact us at info@getagrip4x4.com.au

Policy Updates

Please note that our shipping policy is subject to change. We encourage you to review this policy periodically for any updates or changes. Thank you for choosing Get a Grip 4x4 for your automotive needs. We are dedicated to providing you with quality products and exceptional service.

Returns Policy

At Get a Grip 4x4, we are committed to providing high-quality handmade car grips to enhance your driving experience. Our return policy is designed to be transparent and fair, focusing on product integrity while respecting the unique nature of our handmade products.

No Returns for Change of Mind

Please note that we do not accept returns or offer refunds for changes of mind regarding colour, length, or any other personal preferences. Each of our grips is crafted with attention to detail, and the characteristics of handmade products mean that slight variations are inherent and appreciated by our customers.

Returns for Faulty Products

We stand by the quality of our products. If you receive a product with a genuine fault (e.g., a manufacturing defect or damage not caused by misuse), you are eligible for a return.

Procedure for Faulty Product Returns

  1. Notification: If you believe your product has a genuine fault, please email us at info@getagrip4x4.com.au within 14 days of receiving your item. Include a detailed description of the issue and attach clear photographs showing the fault.

  2. Assessment: Once we receive your email, our team will assess the fault. We may contact you for further information.

  3. Return Approval: If your return is approved, we will provide you with instructions on how to send back the item. Please note that the item must be returned in its original condition and packaging.

  4. Receiving the Return: After we receive the returned item, it will undergo an inspection to confirm the fault.

  5. Refund or Replacement: If the fault is confirmed, we will offer you a choice of a refund or a replacement product. The refund will be processed to your original method of payment within 7 days.

Exclusions

This return policy does not cover damages resulting from misuse, accidents, alterations, or exposure to extreme conditions.

Contact Us

For any concerns or queries regarding our returns policy, please feel free to email us at info@getagrip4x4.com.au. Our customer service team is dedicated to assisting you.